console error "messenger:on.open does not exist" | Community
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console error "messenger:on.open does not exist"

  • January 31, 2023
  • 5 replies
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Ivan21

Hi,
there seems to be an error regarding the internal messaging library of the widget.
Widget does work correctly - Chat works correctly - knowledge base lookups work correctly but the error pops up in the console when the app mounts.

I double checked the docs and it seems that the setup on our side is correct.

Any help would be appreciated! :)

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      5 replies

      Eric27
      • Eric27
      • January 31, 2023
      Hey Ivan, 

      Do you have a custom implementation of the widget or are you just using the standard script? If using a custom implementation can you share your code snippet?

      Thanks!
      Ivan21
      • Ivan21
      • Author
      • February 1, 2023

      Hey Eric,

      We are using basic "https://static.zdassets.com/ekr/snippet.js?key=" script tag in index.html in addition to some "zE()" calls to "show", "hide", "close", "reset", "logout"...

      We also have Upscope integration so I was wondering could there be some library internal incorrect calls from Upscope to Zendesk?

      Thx

      Eric27
      • Eric27
      • February 2, 2023
      Hey Ivan, 
       
      It's very possible that it's upscope that's causing it. Do you mind if I move this into a ticket so that you can share the actual code snippet?
       
      Thanks!
        Ivan21
        • Ivan21
        • Author
        • February 3, 2023

        Eric, yes please. Lets check it out

        Eric27
        • Eric27
        • February 6, 2023
        Hey Ivan,

        Thanks! I've went ahead and created a ticket for you. Look forward to working with you via that!
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