This is a continuing discussion about the article Conditions reference in the developer documentation.
Conditions reference
Hello, what is the best way to express the conditions for when a ticket is created/updated or deleted?
I've noticed there is a field "update_type" which has values: "Create" or "Change", so I think the following means when a ticket is updated or created?
{
"any": [
{"field": "update_type", "value": "Create"},
{"field": "update_type", "value": "Change"}
]
}
Somewhere else I've also read there is a "status" field, as well as "Ticket Is", but not sure how those translate to conditions. Additionally, I'm not sure how "ticket is deleted" is expressed as a condition, or if it's supported at all.
Appreciate any insight, thank you!
Agree with comment Vigo, not getting any input as how webhook will be triggered for Delete operation
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Hello Vigo,
Unfortunately delete is not an event that can be used in a trigger or automation. The status field is covered in the Additional conditions for triggers, automations, and views section stating
status "is", "new", "open", "pending", "hold", "solved", or "closed"
"is_not",
"less_than",
"greater_than"
The ticket is portion is used in the UI for the created and updated conditions which is covered by the portion you copied in that code block.
Best,
Chris H
Technical Support Architect
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