Client network socket disconnected before secure TLS connection was established

Hi

Our team send request to Zendesk api and get the error below:

We get the error message:
Client network socket disconnected before secure TLS connection was established

This error only occur for the company located in China, but when we call from other country e.g. Thailand, it can process successfully.

Please give us an instruction that where/how does we'll track the error and fix it.

Regards,

Hey Pakpoom,

Unfortunately this is most likely due to Chinese ISP's. We talk about this problem here.

Sorry for any inconvenience this causes

Hello Eric,

Thank you for your prompt reply.

If it is the Chinese ISP issue, can I use vpn to solve this problem or could you have idea, please suggest.

Regard,

Hey Pakpoom,

A VPN could potentially solve the issue, though this is outside the scope of what I can advise on. Apologies!

Hello Eric,

Thank you for your advice.

Regards

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