Hi. I’m looking to improve our quote journey and would like to be able to provide users with FAQ information without directing them away from the journey in a new tab, to look through Help Centre articles. I’m hoping there is a way to open an FAQ within the Zendesk widget after clicking on a hyperlink. Has anyone any ideas on how to do this please? Thanks in advance!
Clicking a hyperlink that opens an article within the widget
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Hope this helps!
Erica