I have written a code to update ticket fields using api. But before updating field, I want to check if user has the permission to update ticket field. I have searched for my api but nothing worked.
Can we have any hit for same?
Check for current logged-in user to update fields on Zendesk ticket
Hi @manisha12,
The Users API might be helpful for your use case. Specifically, the role attribute which describes the permissions available to the user profile. Here's a link to the documentation which goes in to more detail:
https://developer.zendesk.com/api-reference/ticketing/users/users/
I hope this helps!
Tipene
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