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Chat Metrics for Messaging

  • February 16, 2023
  • 3 replies
  • 0 views
C

Hi,

We're looking to manage some real time displays of our Messaging availability and were looking at the APIs for it and found this https://developer.zendesk.com/api-reference/live-chat/real-time-chat-api/metrics/#chat-metrics

The agent data works for messaging, but the chat metrics don't work - is there plans on the roadmap to replicate this realtime data that existed for Chat in Messaging?

    3 replies

    C
    Hi Cheryl,
     
    Yes, there are plans for adding real-time Messaging APIs.  Subscribe to our Announcements section to receive notifications as we post future feature announcements.
    F
    • Flora12
    • April 28, 2023

    @christopher53 when will real-time Messaging APIs be available？ Do you have a specific time?

    Tipene
    • Tipene
    • April 28, 2023

    Hey Flora,

    Unfortunately we aren't able to provide an specific timeframe at this point. As Chris mentioned, I'd suggest keeping an eye out in our Announcement section for up to date information on new products and services.

    Thanks!

    Tipene

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