Hi, we have noticed that some messages that we sent via the Channel Framework Push endpoint never reach the agent workspace.
https://developer.zendesk.com/documentation/channel_framework/understanding-the-channel-framework/push/
After additional tests, we have found that if a user sends more than 30 messages in a short time span (which is not uncommon in some active chats), message 31 and the following messages will not appear in the conversation log. Channel framework still sends us 200 Success as if messages were delivered normally. We have been actively using the channel framework across multiple apps since 2018, and this issue only appeared recently.
Could you please look into this and remove the silent restriction on the channel framework? Thanks a lot!
Channel Framework major issue - Messages not being delivered.
@christopher53, no messages in ticket comments or audits. Please note it's the Channel framework → Zendesk issue. Message 31 is lost.
Hi Anton,
I've created a ticket to review logs and other details with you more directly. Keep an eye out for my update in that ticket.
I've created a ticket to review logs and other details with you more directly. Keep an eye out for my update in that ticket.
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Can you clarify whether you see the messages in the ticket comment or ticket audit data?