hello,
I am creating a service using Channel Framework.
When using the channel framework, the file upload button is alive in the ticket editor even if "channelback_files": false is registered in the manifest.
Can I disable the file upload setting with this setting?
If not, what does "channelback_files" in manifest in channelframework do?
Thank you.
Hey there!
Setting the channelback_files property to false would not change the way the UI displays in Zendesk. The property only specifies to the integration that file attachments should not be passed to the origin service. Have your tried sending a test message with an attachment to observe the behavior?
hello
Yes, I tested it, and I also confirmed that the attached file added in the editor did not come over when sent to the original service.
In order to prevent the attachment file from being transmitted to the original service, I think that the file should not be attached in the channel framework editor.
If i can't prevent file attachment with that property, is there any other way?
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.