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Changing ticket status via API

  • June 3, 2024
  • 1 reply
  • 0 views

Erazem

Hello, 

 

I am trying to change the status of some tickets via API, but I got an error that some status changes require conditional fields to be provided in the request. 


I am wondering how could I extract which fields are required for which conditions. I want to do this programmatically as it would save me a lot of work maintenance-wise.

 Thank you in advance.

1 reply

Nayden12
  • June 3, 2024

Hi Erazem,

Are you trying to change the ticket status to solved, by any chance?
You might have a ticket field with the “Required to solve a ticket” checkbox.

 

Ned