Hi,
I am trying to create tickets in Zendesk via API directly with the status as 'solved', but I keep receiving the error 'Assignee is required when solving a ticket', but as the title says I am including the assignee_id in the request payload.
Here is an example of what I am using:
{
"ticket": {
"type": "question",
"priority": "",
"status": "solved",
"assignee_id": 14550462340498,
"group_id": 12413024486162,
"subject": "APP",
"description": "Test Ticket",
"brand_id": 11899455851026,
"requester_id": 15273840527890,
"submitter_id": 15273840527890
}
}
Am I doing something wrong?