Can we search end user with phone and extension number together | Community
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Can we search end user with phone and extension number together

  • June 26, 2023
  • 3 replies
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Dinesh12

We have use case where company has one direct line and multiple extension, each extension represent different user, how can i search user with extension number ?

3 replies

Hi Dinesh,
 
When using the recommended phone number format, the extension is part of the user's phone number.  You can then search users by their full phone number (including extension) with the phone keyword.  Example query phone:+14155551212x123

Dinesh12
  • Author
  • June 28, 2023

where is extension saved in the user profile ? as part of the phone number in the format as you mentioned

 


Yes the extension is a part of the phone number.