I would like to integrate support directly inside our customer's account page in order to show them all of their current and past support issues so that their team can all access the support issues, replay to them inline and track resolution in a single place. Effectively this would create an inbox inside our product. Is this a supported usecase of the ticket APIs or is there a recommended integration for this business need?
Can I use the APIs to create a customer-facing support tool?
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You could definitely use the Tickets API to both display ticket data and update tickets. However, it might be easier and more secure to use something like our Web Widget Messaging feature for actual correspondence and updating open tickets. Then just use the Tickets API to pull past ticket data when needed.
Hope this helps!
Erica