We’ve noted a weird behavior of POST /api/v2/calls/{call_id}/comments endpoint. Randomly, we may get unrelated JSON back. We have hundreds of those cases daily.
e.g.
{'id': 26582381911698, 'type': 'Notification', 'via': {'channel': 'rule', 'source': {'from': {'deleted': False, 'title': 'Notify assignee of comment update', 'id': 29505822}, 'rel': 'trigger'}}, 'subject': '[{{ticket.account}}] Re: {{ticket.title}}', 'body': 'This ticket (#{{ticket.id}}) has been updated.\n\n{{ticket.comments_formatted}}', 'recipients': [22155944916242]}
Since the introduction of the Calls API years ago, we have seen it across dozens of Zendesk instances. Can someone from the Zendesk team take a look and save our logs from those errors?
