I am trying to use the API and follow the tutorial. Every time I use the API I get back "message": "You do not have access to this page. Please contact the account owner of this help desk for further help." . I have set up the API key and am using basic auth. I know the API key is somewhat correct as if I change it I get a different error. I have a trial Zendesk but we are happy to pay for one to work on, or get a developer demo. Any idea what I am doing wrong?
Beginner question- get "message": "You do not have access to this page. Please contact the account owner of this help desk for further help." on all requests
Sounds like the email you are using in the basic auth credentials isn’t an admin level user
Thanks, I've fixed it now, I was using the wrong email address as the username.
It's very strange that Zendesk will let you use basically any email you like, even one that isn't registered with Zendesk, as the username for the token.
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