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Autopulate/autofilling fields

  • October 7, 2021
  • 3 replies
  • 0 views
Cardenas,

Hi everyone, 

 we have just implemented most of our activities in Zendesk (Enterprise account). We get requests from colleagues worldwide and we will also track our internal activities in Zendesk. 

Previously, we have generated tickets and tracked our activities using "sheets". To avoid double typing, we implemented an array that autopulate several fields when a "cell" was filled with value "x". Some sort or "archiving".

We would like to implement it the same archiving in Zendesk. I have considered "triggers" to autopulate fields but we have a list over a 100 fields meaning 100 triggers. 

Is there a way to do this without using triggers?

Best,

Rom

      3 replies

      Sabra
      • Sabra
      • October 16, 2021

      Hey R.C.! If you did not want to use triggers to set fields according to the values in other fields, then the alternative would be to create a customer solution using our Update Ticket API. If you are not familiar with using APIs, you can check out this article as a starting point: How do I set up Postman to make API requests to my Zendesk account?

      Cardenas,
      • Cardenas,
      • Author
      • October 18, 2021

      Hi Sabra,

      i would implement over 100 triggers (100 rows with 5 columns), or even more.  Thanks for the tip!

      If i understood correctly: when I select a value from dropdown, the apis will automatically update the rest of fields or only when I submit/update the ticket?

       

      Sabra
      • Sabra
      • October 19, 2021

      There needs to be something that tells the API to run -- it's not something that is naturally going to happen when a field is changed or a update is submitted on a ticket. Implementing our APIs would require custom coding in order for them to fire and update the ticket appropriately. 

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