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Automation Rules / Definitions

  • January 12, 2023
  • 1 reply
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praveen12

I am looking for a way to retrieve the conditions and actions for automations using the API. However, there does not appear to be a direct API for this. Is there an alternative method for fetching this information using an access token? I can see the necessary data in this URL: https://subdomain.zendesk.com/rules/automations/new?return_to=%2Fsupport%2Fadmin%2Fautomations

1 reply

  • January 17, 2023
Hi Praveen,
 
In both the Triggers and Automations API's you'll see the conditions and actions properties. if you're looking to only return the conditions & actions of a specific automation you could try querying using the Search Automations API
 
Hope this helps!
Erica