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Authenticating in the Zendesk API

  • September 9, 2023
  • 2 replies
  • 0 views
Mark33

I am trying to use the Zendesk API to export all of the articles from the knowledgebase. I'm using this document https://developer.zendesk.com/documentation/help_center/help-center-api/backing-up-your-knowledge-base-with-the-help-center-api/#code-complete

I'm getting a 404 and I suspect it has to do with authentication issues.

In the Python script, I need to provide my Zendesk credentials. Thing is that my org uses SSO, so I don't have a unique Zendesk password. Instead I log into Zendesk using my SSO password.

I'm wondering if that could be the reason I'm getting the 404. 

Any thoughts on this?

    2 replies

    Mark33
    • Mark33
    • Author
    • September 9, 2023

    Following up on my original question, I'm wondering if the Zendesk API just doesn't support SSO and 2FA authentication. If so, would it be possible to substitute an API token?

     

    E
    • Erica26
    • September 14, 2023
    Hi Marek, 
     
    Acceptable authentication methods for the Zendesk API include: Basic Auth, API Token, and OAuth. 
     
    You can check out our docs here for more info on each of them. 
     
    All the best!
     
    Erica
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