Authenticate for the Web Widget Classic and Zendesk simultaneously

Hi Gurgen! At this time, we don't have a solution to address this, even with a hacked together, unsupported effort. There is work being done in the authentication area that might address this, but I'm not 100% sure, so I've reached out to that team and I'll see what they have to say. I'll drop you a line when I hear back.

Hi Greg!

Thanks for the quick answer.

Today I tried with hidden iframe action="https://our_account.zendesk.com/access/jwt?jwt=<jwt_token>" and seems it worked, but not sure if it's a good workaround.

I hope that team will give a hint to how solve this problem or at least will tell if my solution is a good one.

Hi Greg again!

I have another small question regarding Web Widget Authentication

If the user was authenticated for the web widget successfully

window.zESettings = {
    webWidget: {
      authenticate: {
        jwtFn: function(callback) {
          callback('YOUR_JWT_TOKEN');
            }
        }
    }
};

do we need to do reauthentication after certain amount of time? Will the web widget become unavailable if the user stays in our page for a long period of time? If yes, how often should we do reauthentication with the following code

zE(function () {
  zE('webWidget', 'helpCenter:reauthenticate');
});

Thanks for your support

Is there any update on this one? We would like to do the same, and prevent the user from being asked to sign in

Hi @gurgen did you ever get an answer on this or get it working? We're having the same issue and it's really impacting the customer experience

Hi James,

I don't think there has been any changes to the functionality since Greg's reply. That said, I'll follow up with the product team to see if they can share any more insights.

Thanks,

Tipene