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Attaching Ticket History to Update/Close Trigger

  • October 18, 2022
  • 1 reply
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B

Is it possible to automatically attach a ticket history to a response (either natively or by trigger) so the end-users can see the history of their ticket in their updates or when a ticket is closed?

Kind Regards,

bd

    1 reply

    B
    • Ben37
    • Author
    • October 18, 2022

    For the benefit of future individuals who may have the same issue, there is a placeholed:

    {{ticket.comments_formatted}}

    that works for this purpose.  It is not in the list following the "View Available Placeholders" in the trigger, but it's in the placeholder reference here:

    https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference

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