Hello, community.
Do you know if it's possible to add attachments to the comment section based on the value of a field ID?
For instance, I want to create a macro to send a confirmation to the requester, and I would like to include an attachment with the order confirmation number when I run the macro.
I believe the easiest way to achieve this is by using a placeholder to retrieve the value of the order confirmation number field ({{ticket.ticket_field_#example}}).
I would greatly appreciate your assistance.
Are you looking to attach a file when applying the macro? Or are you just looking to include a custom field's current value when applying the macro?