Hi Team,
We're encountering an issue while developing a channel app in Zendesk. There's an event called "channel back" which assists in retrieving ticket replies and posting them to the original channel.
In cases where an error occurs, I need to send the error response to the channel back to this endpoint: /api/v2/any_channel/channelback/report_error.json. However, I'm facing some blockers:
The first issue is that the endpoint throws an error:{"error": "Forbidden","description": "You are missing the following required scopes: any_channel:write"}
Tried to enable it in settings but didn't get any options to enable it. How can I enable the scopes for this?
The second issue is that I'm unable to get the instance_push_id as a response, not even in the event_callback. I've searched through the documentation, but it's not mentioned there.
Could you please assist us in resolving both blockers? These are currently hindering our development progress.
Looking forward to your prompt response.
Hi Team,
Is there anything else needed from my end? Kindly assist me in moving forward.
Awaiting your response.