I hope I chose the correct topic: Regarding creating Tickets from email.
I am using two tags in my emails to Zendesk #assignee and #status The #status tag is working well. I read on the support site that the #assignee should assign the ticket to proper owner. (it is always myself and i am listed as a technician) The email is spelled correctly. I would like to figure out why it's not putting me (the sender) as the Assignee.
I am looking for the Zendesk documentation on setting assignee via email. I could not locate it. Was it archived?
Hi Sydney! I believe you're looking for the Mail API docs, which despite being APIs, are not anywhere in our API docs, so that was probably causing the problem! It is important to note that only when an email is sent in from an agent's email address will the Mail API actually be triggered. If it is sent in by an end-user/anonymous user, the commands will be ignored.
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