We are trying to use Podio's globiflow to interact with ZenDesk tickets. After many attempts, we have it able to post an internal comment to a ticket using this:
The last thing I need to do it to append to a custom field we have in the left panel that is a multiline text field. I want to take the CommentToPost and either set it as the value of that field if it's currently empty, or append a newline and the comment if there is currently text. I got some generic advice from Zen support which I wasn't able to interpret into a result, so would be very appreciative of anyone who had some suggestions. Thank you.