Is there any API in Zendesk that can return the capacity of a group which is the max no of work items that can be assigned to a particular group (not an agent) at a specific time.
API to retrieve capacity of a group
Hi Yash! I'm not aware of any functionality that tracks any capacity metrics, although I could see something like this being possible to investigate yourself using custom objects. Is there something that your team has mentioned that they are using on this topic?
Hey Greg, my team is in search of an api that can return the capacity (max no of work items that can be assigned to a particular group at a time) and availability of a group as a result we can make use of this information in a feature of our product.
Do we have these group level apis in Zendesk or we need to work with agent level apis only.
We do not have anything that tracks metrics at the group level at this time.
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