Hi,
I have a custom field 'doctor' on user object, the doctor refers to another user, it is a lookup field. I'm trying to create/udpate user object through create/update API.
The payload is something like this:
{
user: {
name: 'xxx',
user_fields: {
doctor: 13456678 // The doctor id in zendesk.
}
}
}
I have problems with this. If I create a user for the first time, I can create the user, but doctor field is empty when I check the Web console. I manually change the doctor to someone in the Web GUI, then call create_or_update API, the doctor will be changed to the one I wanted.
I can also reproduce this issue: when I manually change the doctor to empty in Web, it will also fail to update the doctor.
Did anybody have this issue before?
Are you still running in to issues here? If so, let me know and I'll be happy to help out!
Tipene