API hostUrl/incremental/tickets?start_time returns ticket number that seems like not existing | Community
Skip to main content

API hostUrl/incremental/tickets?start_time returns ticket number that seems like not existing

  • October 31, 2021
  • 1 reply
  • 0 views
T

During import tickets process we use the API hostUrl/incremental/tickets?start_time=<stat time> 
It seems like we got ticket numbers that are not valid, since I got error when I tried look it up with 2 ways:

  • The API of hostUrl/tickets/<ticket number>/comments returned http code of 404
  • When I tried to see this ticket in the ZD portal I got the a message of "this page doesn't exist"

How can it be that the incremental API (which normally returns valid ticket numbers) is returning from time to time tickets that cannot be accessed (or seem like not existing)

    1 reply

    E
    • Erica26
    • November 4, 2021
    Welcome to the community Tzahi!
     
    Thank you for posting your question. I was unable to replicate the issue you're having. I'll go ahead and open a ticket for this so we can get some more information from you and take a further look.
     
    Best,
     
    Erica - Dev Support
     
     
     
    Terms & ConditionsCookie settingsAccessibility statement