APi for Triggers for End-User create/update | Community
Skip to main content

APi for Triggers for End-User create/update

  • February 11, 2022
  • 3 replies
  • 0 views
I

Zendesk provides triggers for Tickets create/update,

But are there any APIs to create triggers that are invoked when any End-user is created/updated ?

We are building Dialer integration with Zendesk and therefore we want these events to get triggered in response to which we can call our platform's webhooks as actions to update those user entries in our dialer system as well.

So are there any APIs for triggers of user creation/updation?

    3 replies

    Eric27
    • Eric27
    • February 14, 2022
    We don't have an api that trigger on user creation, though we do track this information and you could then export using the Incremental user export api to ingest into your dialer system.
      I

      Hi Eric ! 
      I checked out this Incremental user export API and it would surely be helpful for us to track modifications for a new user 
      but are there any similar APis to track changes in an already existing user ?

      Eric27
      • Eric27
      • February 15, 2022
      Hey there,

      This will track modification of existing users as well. You will be able to find these records based on the "updated_at" field. For example this is a user that I grabbed from an export looking for changes made today.
       
      Terms & ConditionsCookie settingsAccessibility statement