Hello everyone,,
I'm looking for an endpoint that will provide data points similar to the Guide: Knowledge Capture data source in Explore. Has anyone been able to locate one? I've only been able to find an endpoint that returns article title https://mobdro.bio/.
Specifically, I'd like to tie linked articles to tickets.
Thanks in advance!
Hi @Lincon! Would you mind sharing the specific data that you're looking to capture so that I can see if I can cobble something together for you?
I know it's been a while since this post was created but I'm looking for similar information...specifically trying to find a correlation between Tickets and linked articles. I have a query that returns this information using the Guide: Knowledge Capture data source in Explore but can't seem to find the same thing via the API. The only metrics I'm really concerned with are ticket ID and count of linked articles. If this exists in the API, I'd be very happy to learn where it is. Thanks.
Well, for my scenario it only took a little more digging. I believe I found what I'm looking for in the ticket audit information. For each ticket with one or more linked articles I can see an audit event of type "KnowledgeLinked".
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.