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Anonymous users data in Events API

  • February 8, 2024
  • 1 reply
  • 0 views
O

I am using the Events API to get User Events such as 

https://mycompany.zendesk.com/api/v2/users/379992044577/events?filter[source]=zendesk&page[size]=50

This works well to obtain data for signed users. E.g., events of type 'help_center_searched' and their queries.

But how do I get the same data for Anonymous users?

I can't see how to use the Events API without providing a user ID.

BR / Ole

    1 reply

    Greg29
    • Greg29
    • February 12, 2024

    Hi Ole! All events must be tied to a Zendesk user, as we outline in our documentation, so you wouldn't be able to track anonymous data. You can read more about this here.

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