Adding Flags to Metadata using Zendesk API | Community
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Adding Flags to Metadata using Zendesk API

  • October 28, 2021
  • 6 replies
  • 0 views
Tommy15

Hi there. So I'm creating Zendesk tickets using the API in PHP, and I want to add flags:[3] to the metadata so that it shows that the ticket requester was not signed in when the ticket was created. However, I have yet to find a way to edit the metadata in this way; all of the ways that I've found to edit the metadata when creating a ticket have just added it to the 'custom' field, as opposed to actually adding this flag. Was wondering how I would go about doing this? Thanks!

      6 replies

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      • Erica26
      • October 28, 2021
      Hi Tommy,
       
      First and foremost, welcome to the community! Thank you for posting your question. Are you using just the Zendesk API client or the Laravel Wrapper?
       
      Erica - Dev Support
      Tommy15
      • Tommy15
      • Author
      • October 28, 2021

      Hi Erica,

      Thanks! I am using the Zendesk API client

      -Tommy

      E
      • Erica26
      • October 29, 2021
      Hi Tommy,
       
      Perfect! To understand a little more of where you're at, in your ticket audits are you able to actually see the metadata upon the ticket creation event?
       
      Erica - Dev Support
      Tommy15
      • Tommy15
      • Author
      • October 29, 2021

      Hi Erica,

      I can see the metadata when I go to the /api/v2/ticketnum/audits.json (or something close to that, going off of memory), and it looks all good, but any edits I make to the metadata, it just goes to the 'custom' key, whereas I'd like to manually edit the 'flags' and 'flags_options' keys. So instead of 'custom' : {'flags' : [3]}, I'd like it to not be in the custom and instead just have 'flags': [3] within the metadata. Thanks!

      Best,

      Tommmy

      E
      • Erica26
      • November 1, 2021
      Hi Tommy!
       
      Thanks for clarifying. Unfortunately, changing that 'custom' key isn't supported. It's just part of the metadata workflow. However, if you wanted I can pull our conversation into a ticket where you could provide more context around the functionality you're trying to achieve or code share. Maybe we can figure out a workaround together. 
       
      Looking forward to your response!
       
      Erica - Dev Support
      E
      • Erica26
      • November 1, 2021

      Request #9709039 "[Community Post] About flagged t..." was closed and merged into this request. Last comment in request #9709039:

      Hi Jennifer,

      Is there any way to add this flag from the Zendesk API? Currently when I try to do it, it adds the flag to the 'custom' section of the metadata, as opposed to actually editing the 'flags' section of the metdata? Thanks!

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