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Adding a Web support request form;

  • February 7, 2022
  • 3 replies
  • 0 views
L

Hi Everyone,

In our site, there is a contact us page.

I would like to add a support request form in that page and that it would integrate with zendesk business rules.

I don't want to add a widget or anything else - just a contact form page with ticket fields and etc..

Is there a way I can do that?

 

Thanks

    3 replies

    S
    • Sonny
    • February 7, 2022
    Hi Liron, 
     
    Thanks for reaching out to Zendesk! 
     
    In setting up a ticket form, without the web widget, to your “contact us” page, the available option we recommend to you is setting it up via API.
     
    Our default setting for ticket form is with the use of web widget and your use case appears to be a custom setting to build and implement. You can check this article link to get you started in building ticket form via API to your site: See https://support.zendesk.com/hc/en-us/articles/4408881735066
     
    Thanks! 
    L
    • Liron11
    • Author
    • February 9, 2022

    Hi Sonny,

    Thanks for the assitance.

    S
    • Sonny
    • February 9, 2022
    Hi Liron, 
     
    Thank you for your reply. 
     
    We will now close this ticket but as always, you can reach us back should you need further help. 
     
    Thank you and take care there! 
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