hi all. i am encountering the error in the subject when trying to do an "uploads?filename=<filename>" api call. i need to create a ticket via api with a file attachment to it. please let me know if any data is required to assist me with this error mesage.
422 unprocessable entity when uploading a file via zendesk api
update:
i am able to successfully upload a plaintext file but for some reason pdf, png, jpeg, and other else are all throwing an error - 422 unprocessable entity.
Hi Julius! Without additional context or specific API calls, it's impossible to say what might be causing the 422. However, we do have a very clear article that explains how to successfully add images to a ticket via the ticket comments API, so I would recommend reading through that and make sure that you're doing everything correctly. If you still experience issues after going through that article, I would recommend reaching out to our Advocacy team so that they can check the logs in your specific instance to see what is causing the problem.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.