I'm trying to get ticket metrics data from the api using postman with Basic Auth, I'm an account admin and I've already made sure to activate password and token access in the settings, the parameters are
https://{subdomain}.zendesk.com/api/v2/ticket_metrics/{id_ticket}
And pass Username and password correctly through Eviroments by activating Basic Auth.
I've already taken the first steps to generate new tickets, and if you post the url on the web it returns the json, it still returns a 401 code, the account is a Free test account, would this change access?
If you're supplying the password with password access enabled, either the password is incorrect or postman is not including the credentials in the request. When you view the request headers do you see the Authorization header and value?