Hello Team, need your expert advise or if you can share your best practice on how you allocate and differentiate end users in Zendesk with 1 email address only but under 3 different brands.
Example:
Email: john.smith@test.com
Brands: Brand A, Brand B, Brand C.
How do you differentiate this with Zendesk as end user? As it appears that when an end user log in with Brand A website it does not appear that it's updating in Zendesk.
Appreciate your expert idea or if you have some API documentation or reference I can share with our developers.
1 end user email address under multiple brands
Hello Eric Nelson, do you mind sharing your recommendation based on my use case please?
Marisol Lopez Salazar - apparently, still an issue for us. We are integrating the user ID under External ID but the problem is only 1 user ID can be associated under the customer context panel and the rest per support should be stored under custom field which is not very ideal.
If we can probably have like a dropdown of the brand under customer context panel to switch the brand.
Hey Jahn,
Happy to help, though I'm not sure I understand your use case. Are you essentially wondering how to know what brand a user's ticket is associated with?
Happy to help, though I'm not sure I understand your use case. Are you essentially wondering how to know what brand a user's ticket is associated with?
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You mind giving us some info on your use case?
Thanks!