Zendesk Email Hostname/IP to Safelist | Community
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Zendesk Email Hostname/IP to Safelist

  • October 26, 2021
  • 3 replies
  • 0 views
S

Hi,

We are using proofpoint for our email gateway security and we have a phishing rule in place that is flagging legit zendesk support emails as phishing and is discarding them. I have a rule in place for our envelope sender email address to bypass the phishing rule but we want tighten our security and would like to use zendesk's hostname IP. I can't find any articles about this so was wondering if anyone can help with this. Thanks!

    3 replies

    Julio18
    • Julio18
    • October 29, 2021
    Hi Steve,

    I hope you are doing very well.

    Our public facing information in regard to this, can be found here: https://support.zendesk.com/hc/en-us/articles/4408842860186 

    I hope this information is helpful.

    Sincerely,
    S
    • Steve29
    • Author
    • November 3, 2021

    Thank you for this!

    Just to confirm, all of the IP addresses that appear should be safelisted in our email gateway? Just curious because there's a few dozen in there. Thanks.

    Brett13
    • Brett13
    • Community Manager
    • November 4, 2021
    Hey Steve,

    That's correct! You'll want to add each of the IP Addresses listed in the article to your email safelist. 

    Cheers!
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