I created custom ticket fields and made them inactive. I now want to add them to my ticket form and I select "activate" but I keep getting the message "could not activate field XYZ".
I only have 14 fields on my ticket form, and I could not find info on the max number of fields you can have on a ticket form. Am I reaching some limit? or is there another reason I would get this message?
odd; can you attach a screenshot of what you're seeing?
Hey there @Laura Hild!
Thanks so much for sharing that screenshot (thanks as well @McCabe Tonna for helping take a look).
It certainly looks like we could do a bit more in our in-product error messaging for detailing why that field can't be reactivated. Got you covered though: It turns out that one of the values in your Issue Category field shares a tag with another ticket field that's currently active. Since a tag can't be used in more than 1 ticket field, this field can't be reactivated unless the tag from either the active field or the Issue Category field is changed.
I'll spin up a support request for us real quick so you and I can talk about that specific tag in your account, along with any other questions you might have in the meantime.
Aha! Thank you! That is very helpful to know.
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