All articles refer to change but I need add new. Only admins can do this.
Why can't agents "Add New" for the requestor.
@francis14 I am also experiencing this issue. Can you let me know of any workarounds so agents can add new users to orgs? Thank you.
Hi Ryan,
Agents must have All tickets access to create or edit end users. On Enterprise plans, you do not set ticket access in agent profiles. Agent permissions are determined by the agent's custom role (see Creating custom roles and assigning agents). You can check this article for details About agent privileges and ticket access.
Agents must have All tickets access to create or edit end users. On Enterprise plans, you do not set ticket access in agent profiles. Agent permissions are determined by the agent's custom role (see Creating custom roles and assigning agents). You can check this article for details About agent privileges and ticket access.
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I hope you're having a great day! I've created a new ticket to further discuss and check on this. You can expect an email from us soon.