What is the maximum number of tickets that can be associated with a single end-user? | Community
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What is the maximum number of tickets that can be associated with a single end-user?

  • February 6, 2024
  • 2 replies
  • 0 views
W

Is there a cap or is it only limited by the instance's storage limits?

    2 replies

    Ivan33
    • Ivan33
    • February 6, 2024
    Hi Walter,
     
    Thanks for reaching out! To answer your question, there is no limit on the number of tickets that an ned-user can raise. The only limit is the number of tickets per hour/rate limit.
     
     
     
    Hope that helps! 
    N
    • Nick76
    • March 15, 2024

    Hello @ivan33, what is the maximum amount of tickets an end user can raise per hour/day? We have an end user that got an error message saying 'Because of too many requests, we've temporarily restricted your access to this page. Try again in a minute'. How do we avoid this? 

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