Hello everyone,
I would like to build a view that only shows me certain senders (mail addresses). I have tried to do this using requesters, but unfortunately I cannot find them there. I have also tried to create the customer or the organization first, unfortunately without success.
Thank you for your support!
Hey @martin23 -
By adding a tag to the user or org profile, that tag will be automatically applied to any tickets created under that user / org. From there, you can build a view around the tag. Hope this helps!
Brandon
Hi @brandon12,
absolutely correct, but I also wondered why we can not build a trigger to a domain or single end-user mail address.
Regards, Stephan
Hey @stephan12 -
At last check there were too many user records to load into the admin tool, so the tagging solution is a nice workaround.
Brandon
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