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Valid Emails Dumping into suspend view

  • March 6, 2023
  • 1 reply
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A
  • Anonymous

I am finding consumer email requests in the suspended view. I have to manually move them over. How can I prevent this from happening again? 

      1 reply

      Olivier12
      • Olivier12
      • March 6, 2023

      Hi Michelle,

      It must be annoying... Does it concern only one company/client?  Are all the domains declared for this company/client? Example: if your client is the company 'abcd', it's possible only the domains abcd.uk and abcd.us have been referred for England and USA. And if your user (sample: flavio.domino@abcd.it) is in Italy, the domain abcd.it has to be added inside the 'Domains' field. See attached screenshot.

      Another possible cause could be an automatic 'out of office' answer from an attendee.

      Another verification: Is the email address of an impacted user exactly the same everywhere, everytime, I mean for a valid ticket and a suspended one?

      Good luck.

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