We have several auto-reply triggers set up for our various ticket groups. How can we update/change the from email for those triggers?
Update Trigger (Auto Reply) Email Address
In the admin settings go to channels >> email >> Personalized email replies
click enable.
This only works if you're replying to the ticket via webhook, though. You'd have to create an agent account with the personalized email address you want as the from address and set them as the replier in your webhook. I don't know if you can do it with the regular "email user" trigger action.
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