After Changing to Agent Workspace we notice at least two spaces between the Agents text (in the Example `Mit freundlichem Gruß` and the Agents Signature (`Sebastian Thiele…`).
After the Agent text there is no new line.
Here a screenshot of our signature markup:
How can we remove the new lines?
Thanks for reaching out, @Sebastian Thiele.
Confirming with the team: That extra line break is an unintended behavior happening cosmetically in the agent interface while Agent Workspace is enabled, returning to normal appearance in the non-Agent Workspace interface. Thankfully, that line break difference appears to be only agent-facing, so ticket comment appearance shouldn't be affected from the end-user's perspective.
Our team currently has this spacing issue on their radar and backlog. While we don't have a timeframe just yet for the official fix date, we definitely want to recommend keeping an eye out every so often in our weekly release notes hosted here, as we'll also include details about recent bug fixes and other improvements in addition to new future releases.
Thanks so much for your patience, and let us know if there's anything else we can help out with!
Plus 1ing on this issue our as our account is being effected as well
Hi there!
Have there been any more updates for a permanent fix on this? We are experiencing this issue and I can't seem to remove the excess blank space between the last agent text and the agent signature.
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Our team recently deployed a temporary fix for this issue that should resolve this matter for now. Our Development team is still working on a permanent fix to resolve the issue completely.
If you continue to experience issues with extra line breaks in Agent Workspace, kindly submit a ticket to us directly so we can look into it. See Contacting Zendesk Customer Support.