I am an administrator in an account with Support Professional. When I try to install the Guru app from the Marketplace, it always shows me the public screen with “Sign up” instead of the “Get set up” option. If I try the direct URL https://processmaker.zendesk.com/admin/marketplace/apps/install?app_id=97760, it displays the message “Nothing to see here.” I need you to verify whether the Zendesk Marketplace is enabled for my instance and whether my account has permission to install applications.
Unable to install Guru app from Marketplace – processmaker.zendesk.com
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thanks for reaching out and providing detailed information about the issue you’re facing with installing the Guru app from the Marketplace.
Based on your description, it sounds like there may be a permissions or Marketplace access issue in your Zendesk instance. Here are a few steps you can try:
-
Verify Marketplace Access: Ensure that Zendesk Marketplace is enabled for your account and that there are no restrictions preventing app installations.
-
Check Admin Permissions: Confirm that your administrator role has the necessary permissions to install apps from the Marketplace.
-
Clear Cache and Try a Different Browser: Sometimes browser cache or cookies can cause unexpected errors; trying a different browser or clearing cache might help.
-
Reach out to Guru Support: If the issue persists after verifying the above, please open a support ticket with Guru so they can check your instance settings and provide assistance.
Let us know if you need further help, and we hope you get the Guru app up and running smoothly soon!