Hello,
I know it's possible to route tickets based on the email address domain. Is it possible to route tickets based just on an email suffix? For example, we want to identify tickets ending with the suffix .gov and handled them differently.
Ticket routing based on the suffix of requester email
Hi Pete!
As of the moment, there is no available condition to use suffixes for ticket routing. Nonetheless, we appreciate your feedback and suggestions that you post on the feedback section of the community so you can engage with others who may have the same use case. Our Product Managers review them and the possibility of it becoming a feature in the future will be higher
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
As of the moment, there is no available condition to use suffixes for ticket routing. Nonetheless, we appreciate your feedback and suggestions that you post on the feedback section of the community so you can engage with others who may have the same use case. Our Product Managers review them and the possibility of it becoming a feature in the future will be higher
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
Has there been any progress on this request?
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