We recently switched to Zendesk. And most of it is a really great experience. But one thing I still do not really understand:
My in-app notification center is always empty.
I do not even know how to name these. These are not browser notifications. These are something like in-app-notifications.
1. What is the official name for these notifications?
2. Why are they always empty? I do have updates on my tickets and I would like to open the ticketing homepage and see updates there.
Instead I see updates down here (which is nice and good on its own but isn't what I'm searching for):
The "Bell" icon refers to the notifications list for messaging requests.
Kindly refer to this support documentation regarding the "notification list".