Ticket not show up in the queue timely | Community
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Ticket not show up in the queue timely

  • November 29, 2023
  • 1 reply
  • 0 views
C

Hi there,

Recently we received reports from agents that a ticket didn't show up in corresponding queue when created, until 4 days later, agents can see it in the queue.

This is our first time have this issue and it is so weird. Is there any recent outage or any other bug resulting in this case? We didn't change anything of the view and group settings.

    1 reply

    N
    • Noly
    • November 30, 2023

    Hi Chaimiao,

    I may need to rope you in on a ticket so that we can discuss this issue in detail. Please check your email for my message and we can start from there.

    Thank you.

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