Hello,
When sending an email with my Support adress with my Support Adress in CC, a Suspended ticket is created.
Is there a way to avoid it ?
Thank you
Ticket created as "Suspended" because coming from my Support Adress
This topic has been closed for replies.
Hi @Renaud Croix, have you checked if yours and/or the requester's email address is verified (in your user profile)? Additionally, you can add your email address domain(s) to the 'allowlist'.
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