Hello,
We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end-users will be able to upload mp4 type files (videos/video clips); my answer is yes, a user can upload and attach a video to the ticket form but there's a max file size limit of 50 MB, correct?
Our compliance team regularly requires users provide video(s) of a person violating policy and these videos in general are big.
Is it on Zendesk's product team's radar to give clients the flexibility to manage ticket storage?
You're correct about the MP4 upload and file size limit. The web form utilizes linked attachments and as such, authenticated end-users can submit up to 500 attachment files and the size limitation for a single file is 50 MB, as described in this section: Attachment size limitations.
With regards to managing ticket storage, you can now manage it on the Admin Center. See here - Monitoring storage usage