Is it possible to make attachments open directly on their respective programs like word, and pdf, instead of having to download everything?
Ticket attachments
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Currently, there's no option to
open withor open attachments directly to programs.If you have some time, I recommend that you start a post about this in our Feedback - Ticketing System (Support) using the Product Feedback Post Template. Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning.
Thanks,
Christine