Triggers based on "Received at" field don't work on the updating tickets.
I a customer sends ad email to the support _address1, the trigger opens the ticket on support_address1. That's ok.
But if after the customer sends the same email to a different address, support_addres2 for example, the triggers don't assign the ticket to the support_address2. The ticket remains with the "Received at" field on support_address1.
Can we have some way to change this behavior?
Thanks
Enrica
The best way to handle this would be to use a "Received at" trigger to add a tag to the ticket, then use that tag in another trigger to check for updates on those tickets.